After go-live, the sustainability of your SAP system depends on quality maintenance. Our AMS & Maintenance service provides L2/L3 application support, minor evolutions and incident resolution within your SLAs.
We offer maintenance contracts adapted to your volume: ticket packages, T&M or dedicated service center. Optional on-call for critical environments.
Our capabilities
L2/L3 Support
Analysis, correction and resolution of application incidents.
Evolutionary maintenance
Minor evolutions, configuration adjustments, reports.
On-call
After-hours availability for critical incidents.
Monitoring
Proactive monitoring, alerts and failure prevention.
Patch management
SAP notes, support packages, minor upgrades.
SLA reporting
Monthly dashboards: tickets, delays, trends.
Our approach
1. Transition — Backlog takeover, documentation, access.
2. Stabilization — Incident resolution, backlog reduction (30 days).
3. Run — Continuous corrective and evolutionary maintenance.
4. Improvement — Monthly review, optimization, prevention.
Use cases
Challenge
Backlog of 120 unresolved SAP tickets.
GAS Solution
AMS takeover, backlog cleared in 45 days, 95% SLA met.
Why GAS for this service
Guaranteed SLAs
Contractual commitments on resolution times.
Competitive offshore
AMS at controlled cost without quality compromise.
Fast transition
Operational takeover in 2 weeks.